Privacy policy
11. PERSON DATA
11.1. We will treat your personal data confidentially. The company has drawn up a privacy policy that explains how we process personal data that you provide to us in connection with your purchase and when using our website. You can find our privacy policy here link.
12. MISCELLANEOUS
12.1. Updates to our website
12.1.1. We do our best to update the website and to ensure that prices, offers, descriptions and other information about the products are correct. However, spelling mistakes, errors in prices, offers, descriptions and other information about the products can occur, and sometimes we discover that the price of a product is incorrectly stated.
13. ASSIGNMENT
13.1. We may choose to assign our agreement with you in whole or in part to (a) one of our group affiliates or (b) a third party as part of a divestment of one or more of its companies, business units, etc.
14. RIGHT TO COMPLAIN
14.1. If there is a problem with your product, or if the product is defective, please contact Customer Service.
14.2. If you are dissatisfied with our handling of your problem with a product, you can submit a complaint to Center for Klageløsning (the Danish Dispute Resolution Institute), Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can submit a complaint to Center for Klageløsning via the Complaints Portal. If you want to submit a complaint to Center for Klageløsning, you must first send your complaint to Us. It may be a good idea to send Us a written complaint so that you can document that you have complained if Center for Klageløsning asks for documentation. To make a complaint, the goods or services that you wish to complain about must have a value of minimum 1.110 DKK (app. 150 euro) and maximum 100.000 DKK (app 13.350 euro). Complaints about clothes or shoes must have a value of minimum 720 DKK (app 100 euro). Amount limit may be subject to change. You must pay a fee to the Complaints Portal to have your complaint processed.
15. If you are a consumer residing in another EU country, you can submit a complaint via the European Consumer Centers Network (ECC). You can find your local ECC here: Contact Your Local ECC | European Consumer Centers Network
16. GOVERNING LAW AND VENUE
16.1. Any order/purchase placed with Us is governed by and shall be interpreted pursuant to Danish law, except for (a) any rules leading to the application of other legislation than Danish and (b) the UN Convention on Contracts for the International Sale of Goods (CISG).
16.2. Any dispute or claim arising from or in relation to your order/purchase shall be settled by a court of competent jurisdiction having jurisdiction over Axelsen & Son Aps.
17. OUR CONTACT INFORMATION
17.1. If you have any doubts, please contact our Customer Service by:
E-mail: info@axelsenson.com
Phone number: +45 97 35 11 77 with the office hours 8:00 – 16:00 (Friday 08:00-14:00)
Address: Axelsen & Son Aps
Industrivej 11D
6900 Skjern
Denmark