Refund policy
8. DEFECTIVE AND INCORRECT PRODUCTS
8.1. If your products is defective, or if we have delivered the wrong product to you, please contact our Customer Service as soon as possible. You can find our contact details at the bottom of our Terms and Conditions or in your order confirmation.
8.2. If your product is defective, or if you have received an incorrect product, you may either:
a) return the product and get your money back;
b) return the product and get a new equivalent product (redelivery);
c) keep the product and obtain a proportional reduction of the price paid;
d) keep the product and have the defect remedied.
8.3. In order for Customer Service to help you if you have received a defective or incorrect product, please provide your order number, product number and a full description of what is wrong with the product, along with a picture, to provide the best help and guidance.
8.4. In the event that you have received a defective or incorrect product that you need to return, we will bear the cost of returning the product to Us.
8.5. If your product is defective, the rules on defects set out in the Danish Sale of Goods Act apply.
9. RETURNS
9.1. If you need to return a product to Us (for example if you regret your purchase or the product is defective), you must return the product to the following address:
Axelsen & Son Aps
Industrivej 11D,
6900 Skjern
Danmark
9.2. In case of return, all parts of the product must be sent back to Us.
9.3. When you return a product to Us, you are responsible for ensuring that the product is properly packaged. You bear the risk of the product until we receive the product in hand (physical possession). We therefore recommend that you keep the receipt of dispatch.
9.4. You are responsible for any deterioration in the value of the product caused by handling other than what was necessary to determine the nature, characteristics and functioning of the product.
9.5. If the value of the product has decreased, we will deduct the reduction in value from the purchase price you paid for the product, before refunding the amount to you.
9.5.1. Complaints
9.5.1.1. A complaint regarding a defective product must be made directly to Us within a reasonable time after you discover such defect.
9.5.1.2. There is a deadline for complaints of 2 years, and as a consumer you must therefore submit a complaint within 2 years of delivery of the product. If you do not comply with this deadline, your right to complain will expire, unless we have provided an extended guarantee for the product.
9.5.1.3. You can read more about how to make a complaint in the "Right to complain" section.
10. FORCE MAJEURE
10.1. We are not be liable to you if, after the placing of your order, circumstances arise which prevent or delay our delivery of the order. Such circumstances include external circumstances beyond human control, war, mobilisation, telecommunications/customer infrastructure breakdown, external security incidents (e.g. hacker attacks, computer virus attacks or destructive behaviour by a third party), natural disasters as well as natural conditions making it impossible to process your order/your purchase, strikes, lockouts, fire, blockades, vandalism, orders by public authorities and/or rights holders, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances beyond our direct control.