Shipping policy
6. DELIVERY
6.1. Your order will be delivered to the delivery address you selected when placing your order.
6.2. We aim to deliver your order as soon as possible. The expected delivery time is 1-3 working days or 3-5 working days for Delery outside the Danish border. However, products on order or products that are out of stock may have a longer delivery time. You may also find that during particularly busy periods, we may have a longer expected delivery time for specific products.
6.3. You can choose between the following delivery methods:
- Home delivery
- Parcel Shop
Please note that some of the delivery methods are not available for certain addresses and time intervals. Only the delivery methods that you can choose for your delivery address will be visible when you complete your order. We reserve the right to deliver to a different place than the one selected if the place of delivery you have selected is full. If so, we will deliver your order to a place of delivery selected by the carrier.
6.4. We only deliver to the following countries: Member countries of the European Union
6.5. If we do not have all the products you ordered in stock, we may send you the products we have in stock first. Once we have the products you need in stock, we will send them to you. We may therefore send your order in several stages.
6.6. We bear the risk of your product(s) until delivery.
7. RIGHT OF WITHDRAWAL
7.1. In general
7.1.1. If you are a consumer, you can withdraw from your purchase within 14 days without providing any reason.
7.1.2. The deadline expires 14 days from the day when you or another person designated by you (not the carrier) receive the product (physical possession).
7.1.3. If you have ordered several products in the same order, but we have not been able to deliver these products to you at the same time (in the same order), the deadline for these products will expire 14 days after the day when you receive the last product (physical possession). If multiple products have been ordered in the same order, but the products are delivered individually, the deadline expires 14 days after the day when you or a third party designated by you (not the carrier) receive the last product (physical possession).
7.1.4. If you have ordered a product consisting of several lots or parts, the deadline expires 14 days after the day when you receive the last lot or part of the product (physical possession).
7.1.5. In order to exercise your right of withdrawal, you must notify Us of your intention to do so in an unambiguous statement (in a clear and unambiguous manner) – for example by email or in a letter. You can also use our standard withdrawal form.
7.1.6. You have complied with the deadline if you send us a notice that you want to exercise your right of withdrawal before expiry of the deadline for withdrawal.
7.2. What happens when you exercise your right of withdrawal?
7.2.1. If you exercise your right of withdrawal, we will refund your payment without undue delay and in any case at the latest 14 days after the date when we have received your withdrawal request.
7.2.2. However, if you have selected a different delivery method than our standard delivery service, we will only return the part of the delivery costs that represents our standard delivery fee.
7.2.3. We will refund your payment using the same payment method as used for your purchase, unless you have explicitly accepted another form of refund (e.g. a credit voucher).
7.2.4. You will not be charged any fees in connection with the refund.
7.2.5. You must return the product to Us without undue delay and no later than 14 days from the date when you have notified Us that you want to exercise your right of withdrawal. You have complied with the deadline if you return the product before the 14 days have expired.
7.2.6. You must pay your own costs associated with the return of the product (including shipping). We may withhold your refund until we have received the product or you have provided proof of your return of the product – whichever is the earliest.
7.2.7. You can read more about how to return the product in the "Returns" section.
7.3. Custom-made products – the right of withdrawal does not apply
7.3.1. The right of withdrawal does not apply for custom-made products or products with a clear personal touch (for instance products with engraving, embroidery and similar).
8. DEFECTIVE AND INCORRECT PRODUCTS
8.1. If your products is defective, or if we have delivered the wrong product to you, please contact our Customer Service as soon as possible. You can find our contact details at the bottom of our Terms and Conditions or in your order confirmation.
8.2. If your product is defective, or if you have received an incorrect product, you may either:
a) return the product and get your money back;
b) return the product and get a new equivalent product (redelivery);
c) keep the product and obtain a proportional reduction of the price paid;
d) keep the product and have the defect remedied.
8.3. In order for Customer Service to help you if you have received a defective or incorrect product, please provide your order number, product number and a full description of what is wrong with the product, along with a picture, to provide the best help and guidance.
8.4. In the event that you have received a defective or incorrect product that you need to return, we will bear the cost of returning the product to Us.
8.5. If your product is defective, the rules on defects set out in the Danish Sale of Goods Act apply.
9. RETURNS
9.1. If you need to return a product to Us (for example if you regret your purchase or the product is defective), you must return the product to the following address:
Axelsen & Son Aps
Industrivej 11D,
6900 Skjern
Danmark
9.2. In case of return, all parts of the product must be sent back to Us.
9.3. When you return a product to Us, you are responsible for ensuring that the product is properly packaged. You bear the risk of the product until we receive the product in hand (physical possession). We therefore recommend that you keep the receipt of dispatch.
9.4. You are responsible for any deterioration in the value of the product caused by handling other than what was necessary to determine the nature, characteristics and functioning of the product.
9.5. If the value of the product has decreased, we will deduct the reduction in value from the purchase price you paid for the product, before refunding the amount to you.
9.5.1. Complaints
9.5.1.1. A complaint regarding a defective product must be made directly to Us within a reasonable time after you discover such defect.
9.5.1.2. There is a deadline for complaints of 2 years, and as a consumer you must therefore submit a complaint within 2 years of delivery of the product. If you do not comply with this deadline, your right to complain will expire, unless we have provided an extended guarantee for the product.
9.5.1.3. You can read more about how to make a complaint in the "Right to complain" section.
10. FORCE MAJEURE
10.1. We are not be liable to you if, after the placing of your order, circumstances arise which prevent or delay our delivery of the order. Such circumstances include external circumstances beyond human control, war, mobilisation, telecommunications/customer infrastructure breakdown, external security incidents (e.g. hacker attacks, computer virus attacks or destructive behaviour by a third party), natural disasters as well as natural conditions making it impossible to process your order/your purchase, strikes, lockouts, fire, blockades, vandalism, orders by public authorities and/or rights holders, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances beyond our direct control.
Standard withdrawalform
(Please only fill in and return this form if you want to exercise your right of withdrawal)
– To Axelsen & Son Aps (VAT number 45562816)
Industrivej 11D
6900 Skjern
Denmark
info@axelsenson.com
I/we ___________ hereby give notice that I/we ___________wish(es) to exercise the right of withdrawal in relation to my/our___________ purchase contract for the following products___________________
Ordered on________________/received on ____________
Consumer's name __________________________________
Consumer's address ________________________________
Consumer's signature ________________________________
(only if the content of the form is communicated on paper)
Date ___________